Shipping Policy

We currently ship within the US, including Hawaii, Alaska and Puerto Rico. For shipping to all other locations, contact us for details. 

For international shipping outside of United States, customers are responsible for custom duties and taxes. Please note we have no control over these fees. Delivery time may also be delayed if the local custom have your package on hold for a period of time.

We make every attempt to ship orders within one business day from order receipt and processing by the sales office. However, during periods of peak demand, orders may take longer time to process and dispatch.

Normal order processing and shipping operation hours are Monday through Friday. Orders placed on Fridays normally ship the following Monday. Order processing and shipping may be adjusted based on office holiday closures.

All customers are encouraged to place orders 7-10 business days ahead of when items are needed to ensure timely delivery. Once orders are shipped, tracking information is sent via email with estimated arrival date.

Overnight or expedited orders are offered and carry an associated premium cost based on order value. Order processing times apply to all overnight and expedited shipments and, as such, next day or second day delivery cannot always be guaranteed. All orders where overnight or expedited shipping is purchased must be received by our sales office no later than 12 PM CDT M-F to ship the same day, otherwise the order will ship the next available business day.

PO Boxes and military addresses will be shipped via United States Postal Service (USPS). We cannot guarantee replacement of lost packages shipped via USPS.

If an item in your order is out of stock, we will notify you via e-mail within two business days. Please make sure to add us to your address book so that you may receive a confirmation email (coizintl@gmail.com).